What bizarre and surreal times! Who would’ve thought we would experience a global pandemic that would bring the world to a temporary standstill? A challenge indeed…but one that we are tackling head on!
We want you to rest assured that as a small, specialist tour operator, our continued aim is to provide a high-quality level of service and that, despite the current difficult and unusual circumstances due to the COVID-19 pandemic, we are working our very hardest to keep you informed, updated and safe and well during your holiday.
Our company has operated with home-working as an option for the last 13 years, so adapting to this during lock-down and beyond has been relatively straight forward for us. We have always ensured our team have experience and training in most aspects of the running of our company, and this lack of departmentalizing has meant those team members who are working through lock-down have been able to tackle and achieve refunds, postponed holidays, new bookings and supplier payments quickly and efficiently.
We are working full time, therefore should you wish to contact us our telephone lines are open during normal working hours, 0900 – 1700, Monday to Friday. Our telephone number is 01274 875199, and then choose Option 1. Should you prefer to contact us in writing please send an email to firstname.lastname@example.org as this email address is being monitored and handled by all members of staff during the same working hours.
Current Foreign & Commonwealth Office advice
The Foreign, Commonwealth & Development Office (FCDO) have updated their advice regarding non-essential travel and published a list of countries and territories that are exempt from that advice. To view the list of exempt countries please click here. The good news is that most of the Nordic countries are now open for UK tourists, although there may still be certain limitations and restrictions in place. For a country by country overview, providing greater detail more specific to each destination, please click here.
Although a destination may be open for tourists from the UK, there are still restrictions and procedures in place that you should be aware of and adhere to. General infection control and social distancing requirements are in place and should be followed, these include:
- Maintaining a social distance of a minimum of one-metre.
- Regularly washing your hands and using hand sanitizer that has been provided (we recommend carrying a small 50ml dispenser of your own).
- Wearing a protective mask at the airport, during your flight, and, we recommend, when visiting shops, museums etc during your holiday, even though local regulations may not require it.
- Not travelling at all if you are exhibiting any symptoms or feel unwell.
You can access live Coronavirus Disease (COVID-19) updates from the World Health Organization (WHO) for further information and worldwide updates. Also, take some time to browse the WHO website for more information regarding health and safety and travel advice.
We are here to help and your assistance and understanding is greatly appreciated.